fitVibe — User Terms of Use (B2C)

fitVibe Terms of Use

This English text is a translation of the Greek original, provided for convenience only. In the event of any discrepancy between the two versions, the Greek version prevails.

Welcome to fitVibe! These Terms of Use ("Terms") constitute a contract between you ("User" or "you") and WELLORA I.K.E., a Private Capital Company (I.K.E.) with the distinctive title FITVIBE ("fitVibe", "us" or "our").

A Private Capital Company is hereby incorporated by these articles of association under the name «WELLORA Ι.Κ.Ε. (WELLORA I.K.E.)» and the distinctive title «FITVIBE».

These Terms govern access to and use of our Website (web/app) and of the Services. "Services" means all fitness, wellness and class offerings made available through our platform by Partner Studios, Gyms or Trainers (collectively, "Partners").

Key Business Details
Company Name WELLORA Ι.Κ.Ε. (WELLORA I.K.E.)
Company Name in Latin characters WELLORA P.C.
Distinctive Title FITVIBE
Distinctive Title in Latin characters FITVIBE
Legal Form Private Capital Company (I.K.E.)
General Commercial Registry (G.E.MI.) Number 193275301000
European Unique Identifier (EUID) ELGEMI.193275301000
Competent Registry Authority Athens Chamber of Commerce and Industry
Tax Identification Number 803260388
Competent Tax Office KEFODE Attica
Registered Seat 5 Amaltheias Street, 16344 Ilioupoli, Greece
Date of incorporation 22/04/2026
1.

Acceptance of Terms & Legal Framework

a) Acceptance of the Terms: By accessing, registering for and/or using the Website and/or the Services, you accept and agree to be bound by these Terms, the Privacy Policy and any additional terms applying to specific packages/services.

b) Governing Law & Jurisdiction: These Terms are governed by the laws of the Hellenic Republic and by European Union law, in particular in matters of Consumer Protection. For any dispute that arises, the Courts of the registered seat of fitVibe (e.g. Athens) are designated as competent.

c) Role of Intermediary: fitVibe acts solely as an intermediary for the facilitation of bookings. fitVibe is not a service provider (gym, studio, wellness centre) and does not own or control the facilities. The provision of the Services and the liability for their quality rests exclusively with the Partners.

By using the Services you also accept that you have been informed of the Privacy Policy and the Cookies & Ads Policy of fitVibe, which form an integral part of these Terms.

2.

Subscriptions, fitCoins & Value

a) Subscription Packages: Full access requires enrolment in a subscription that renews automatically each month.

b) fitCoins & Monetary Value:

  • Depending on your plan, fitCoins are made available to you for booking Services.
  • fitCoins have no monetary value and do not constitute electronic money (e-money) or a prepayment into a common account.
  • fitCoins are not transferable to third parties, nor are they redeemable for cash.
  • Expiry of fitCoins: fitCoins (including any additionally purchased) expire at the end of each Subscription Cycle and do not carry over to subsequent months, unless expressly provided in the fitCoins Rollover Policy.

c) Variability of Value: The number of fitCoins required to book a Service varies and may change at any time, depending on demand, time, popularity, location and the requirements of the Partner.

In every case, information about the quantity of fitCoins required per Service is provided before the booking is finalised, so that you can take an informed decision.

3.

Bookings, Payments & Cancellations

a) Recurring Charge: You authorise the charging of your Payment Method for the initial and the recurring monthly charges.

b) Cancellation of the Subscription & Refunds: You may cancel your subscription at any time. In general, charges are non-refundable, unless you cancel within the statutory withdrawal period (see legal clauses).

c) Cancellation of Services (Classes):

  • The User must book and cancel the Services exclusively through the fitVibe Website.
  • In the event of a late cancellation or a No-Show, fitVibe reserves the right to deduct the fitCoins corresponding to the cost of the class.
  • Non-Circumvention: Booking or cancelling directly with the Partner is expressly prohibited. Any breach may lead to a charge and/or suspension of your account.

Under the applicable consumer protection legislation, you may be entitled to a statutory withdrawal period for the initial purchase of your subscription. The details for exercising the right of withdrawal, any exceptions (e.g. where you have already made use of the service) and the refund procedure will be described in detail in the accompanying documents/instructions at the time of purchase of the subscription.

4.

User Obligations & Prohibited Conduct

You accept that, when using our services, you will not engage in:

  • Sharing/Impersonation: You will not transfer, lend or share your account or your password with third parties, nor will you use multiple accounts.
  • Malicious Conduct: Any unlawful, aggressive or improper conduct towards other users, fitVibe staff or the staff of the Partners.
  • Fraud & Abuse: Booking services fraudulently, booking a minor without a legal guardian present or any other deceptive act.
  • Intellectual Property: Recording, sharing or reproducing content, video, data or other material from the Partners or the Platform without permission.

fitVibe reserves the right to temporarily suspend or permanently close your account, in the event of a serious or repeated breach of these Terms, an attempt at abusive use of the platform or conduct that may endanger the safety, the experience or the wellbeing of other users or Partners.

5.

Liability, Health & Partner Venues

a) Liability for Services: fitVibe is not liable for the quality, the safety, the lockers, the hygiene or the operation of the venues/facilities of the Partners. Liability for these matters rests with the owners/operators of the venues.

b) Disclaimer of Liability for Health/Injuries:

  • The User declares that they are in good health and assumes full responsibility for any bodily harm, injury or damage that may be caused during their participation in classes or their use of third-party facilities.
  • fitVibe disclaims all liability for such incidents.

c) Studio Rules: By booking, you accept and undertake to comply with the terms of use, hygiene and safety of the relevant Partner Studio.

It is recommended that you consult your doctor before beginning any exercise program, in particular if you have an existing medical condition or concern. fitVibe does not provide medical advice and any information displayed on the platform is of a purely informational nature.

6.

Minimum Age of the User

To use the Services of fitVibe, you must be over eighteen (18) years of age, or at least sixteen (16) years of age and have obtained the explicit, written consent of your parent or legal guardian. If you are between 16 and 18 years of age, your parent or guardian must read and agree to these Terms of Use and the Privacy Policy. fitVibe reserves the right to request proof of that consent. In every case, the parent or guardian assumes full responsibility for the conduct and the financial obligations of the minor User

7.

Amendments to the Terms

fitVibe may from time to time update or amend these Terms, for reasons such as changes in legislation, improvements to the Services or the addition of new features. The updated version will be available on the Website and, where deemed appropriate, a relevant notice may be sent to you (e.g. by email or within the application). Continued use of the Services after the posting of the updated Terms constitutes acceptance of them.