fitVibe booking cancellation policy
Cancellation rules are shown before every booking and may vary by studio, activity, or time.
General principle
Every fitVibe booking is linked to a specific studio, slot, date, and cancellation policy. Before you confirm, you see the fitCoins cost and the main rules for that option.
If the studio has a special rule, it takes precedence over the general information on this page and is shown in the booking flow or on the studio profile.
Timely cancellation by the member
When you cancel within the allowed time limit, the booking fitCoins return to your available balance. The exact cancellation limit may vary by studio or class.
- Cancellation must be made through fitVibe where online cancellation is supported.
- The return concerns booking fitCoins and is not necessarily a monetary refund.
- Additional terms may apply if you used a special offer or company package.
Late cancellation and no-show
If you cancel after the allowed limit, the booking may be considered a late cancellation. If you do not attend the class, it may be considered a no-show.
In these cases, fitCoins may be retained because the spot was reserved and the studio may not have enough time to offer it to another member.
Cancellation by the studio
If a class is cancelled by the studio or cannot take place, the booking is updated and the relevant fitCoins return to your balance according to the platform flow.
If you have already arrived at the venue or there is a special incident, you can contact support for a review.
Change or reschedule a booking
Changing a time or rescheduling a booking depends on availability and the studio rules. When a dedicated rescheduling feature is not available, cancel the original booking within the allowed limit and make a new booking for an available slot that works for you.
Payments and refunds
Cancelling a booking usually returns fitCoins to your balance. Any refund for a fitCoins purchase, failed payment, or special case is reviewed under the payment terms and available payment-provider tools.
For more information, see the Payment methods or contact our team.
Support
If you need a review for a specific booking, send a message with your account email, the studio, date, time, and any available payment or booking reference.
Last updated: 16/05/2026