Help center
Frequently asked questions about fitVibe and fitCoins
Find quick answers about fitCoins, bookings, cancellations, payments, studio search and partnerships.
About fitVibe
fitVibe is a fitness and wellness platform that helps you find nearby gyms, Pilates and yoga studios, CrossFit boxes, recovery services and other wellness options. With one account, you can compare venues, view available times and book online using fitCoins.
No. One of fitVibe's main benefits is that you are not tied to a single studio. You buy or use fitCoins and choose the venue, activity and time that suits you for each booking, subject to availability.
You can use fitVibe at participating gyms, studios and wellness venues in the network. Search lets you filter by area, activity, available times and key venue features.
Start by signing in or registering on the platform. Once your account is created, you can view your available balance, your bookings and the options for buying fitCoins.
fitCoins and payments
fitCoins are the balance you use for online bookings within fitVibe. Each class or service clearly shows how many fitCoins it requires before you confirm the booking.
You buy a fitCoins package through the platform, and the balance is credited to your account after a successful payment. If you start a booking without enough fitCoins, the platform may direct you to buy a package first and then continue the booking.
Yes. The cost in fitCoins is displayed before final confirmation, together with key information about the studio, the activity and the cancellation policy.
The cost in fitCoins may be affected by factors such as the activity, duration, time, demand, availability and each studio's policy. In every case, the amount is shown clearly before you complete the booking.
The validity period of your fitCoins is shown before purchase and in your account. If you buy any new package before your active balance expires, all unexpired fitCoins are renewed together until the new shared expiry date. You will receive notices before they expire.
If your balance is not enough for a booking, you will need to buy additional fitCoins or choose another available service with a lower cost. A booking cannot be completed without sufficient balance.
fitCoins are used as a unit of access for services within fitVibe and do not function as cash. The platform's payment and refund terms apply to cash refunds, payment cancellations and exceptional cases.
The available payment methods are shown at checkout. Depending on the environment and payment provider, payment by card or other electronic methods may be supported.
Bookings and cancellations
Choose an area, activity or studio, view the available times and select "Book". If you have enough fitCoins and the place is available, your booking is confirmed online.
Yes. The booking is completed online through fitVibe, without calling or exchanging messages with the studio. The studio is notified through its own booking system.
Changes or transfers depend on availability and the studio's rules. If online cancellation is still available, you would normally cancel the original booking and make a new selection in another time slot.
Each class has a specific cancellation deadline, which is shown before booking. If you cancel on time, the fitCoins are returned to your balance. For a late cancellation or no-show, fitCoins may be retained in accordance with the studio's policy.
If you arrive late, the studio may apply its own entry rules for safety and to avoid disrupting the class. If you do not attend, the booking may be treated as a no-show and the fitCoins may be retained.
If a class is cancelled by the studio or cannot take place, the booking is updated and the corresponding fitCoins are returned to your balance through the platform's standard process.
For classes that support a waitlist, you can join it when no place is available. If a place opens and the booking rules are met, the next member on the list may be promoted.
After your booking is confirmed, the platform shows the information you need for your visit. At the studio, follow the check-in process displayed in your booking or requested by the venue.
Yes. After a successful booking, confirmation appears on the platform and, where supported, you also receive an email or notification.
Your bookings appear in your account, where you can view upcoming classes, previous bookings and related fitCoins charges.
Finding studios
Yes. On the studios or search page, you can view participating venues by city, area and activity type. The list is updated as new partners join the fitVibe network.
You can search by area, city, category or activity. When location access is available, the platform can help you find options close to your current location.
Yes. You can search for activities such as Pilates, yoga, CrossFit, EMS, personal training, massage, dance or open workout, depending on what is available in each area.
Bookings through fitVibe are made at participating venues that have joined the network. Public search pages may also show basic venue information, but online booking is enabled only where it is supported by the partner.
Account support
Contact the support team and send any details you have, such as your account email, the studio, date, time and payment reference if available. This helps us review the issue more quickly.
For access, booking, payment or technical support, use the contact page. If the issue concerns a specific booking, include the booking details in your message.
For studios and partners
Complete the enquiry form on the partners page and our team will contact you to discuss your venue, area, schedule and the most suitable partnership model.
fitVibe Connect is the simplest way to join the network for visibility and online bookings. fitVibe Plus is for studios that want more complete day-to-day management of schedules, bookings, payments and reporting through a dashboard.
The studio views its bookings and availability through the partner tools supported by its partnership model. Capacity, cancellation and schedule rules are agreed during onboarding.
Commercial terms are agreed with each studio before activation. fitVibe aims to provide a clear view of bookings, attendance and financial information, so partners can understand the value delivered by the partnership.